Return Policy

Return and Replacement Policy

Orders that are provided by third party pharmacies are not returnable. This includes all compounded pharmacy products once the order has been placed with a pharmacy. 

All orders are sent with a tracking number that is verified by the carrier with a photo upon delivery. 

In the event of damage or loss, please email hello@californiatrimclinic.com and we will help you promptly. If a replacement is appropriate, a replacement order will be shipped to you at no additional expense.

If your package is missing or stolen, please report your package missing with the carrier within 7 days and also contact us to issue a replacement. We are unable to provide replacements for packages 7 days after delivery. 

If your package has arrived within 48 hours of 8pm of the day it shipped, it is 100% safe and effective, even if it arrives warm, and is not eligible for replacement. The pharmacy has performed heat studies (linked here) that show the medication is safe and effective even after 7 days at 104F. If you would like to process a refund after submitting an order but before it has been processed with the pharmacy (typically within 1 day), please contact us at hello@californiatrimclinic.com or 805-892-8077 and we will issue a refund.